"The driver was polite and respectful, I was late because the airline lost one of my bags, but the driver and operator handled it well.
The driver arrived later than the time I booked but it worked out as I was also late due to the lost luggage
I told the operator I was expecting a larger car and they reduced the late charges as a way of apology.
The car I got was a Toyota Noah with 6 seat configuration which I don't think is equivalent to a Caravelle"